Download the RETURN FORM
You have the right to return the whole or part of the order within 10 calendar days of its receipt. In case of returning the product (s), fill in the special return form, which you will find here, to inform us of the reasons for the return and the way you want us to serve you. In the event of a refund, the costs will be paid by you.
If you exercise the right to withdraw, you are required to ship the product (s) in its original condition and without the specific product labels (protectors, stickers, labels) have been removed, necessarily accompanied by the relevant withdrawal notice; and with the corresponding sales receipt. The refund will be accepted only upon approval of the company.
Your Return Form gives you the following alternatives:
Replacement:Our Company will do the best to replace the product you returned, either this product is defective (the same code, resizing or coloring), or the wrong code has been sent or the size is inappropriate for you. For the best possible service, we suggest that you inform us, either by phone or email, within 2 working days of the date of receipt of your request for replacement. If replacement is not possible due to unavailability of the requested product, we will contact you by offering you alternatives.
Refund: If the products are returned, the refund will be completed within 10 working days of the date we receive the products.
Products to be returned are sent exclusively to the following address: LAPEL A.E. Terma 28th of October, Eleftherio-Kordelio, Thessaloniki, PC 56334
All products returned to our factory are subject to meticulous quality control.